Refund Policy

The short version

If the event does not happen, or a fault on our side stopped you watching it, you get your money back. If you bought a ticket and watched the event, you do not.

If you are unsure whether your situation is covered, write to support@gowatchlive.com before opening a dispute with your bank. We would rather refund you than argue about it.

You are entitled to a full refund if

• the event is cancelled and not rescheduled
• the event is rescheduled and you tell us before the new date that you cannot watch then
• a technical fault on our side prevented you from watching, and our support could not resolve it during the event
• you were charged more than once for the same ticket

A refund is normally not available if

• you watched the event and simply did not enjoy it, or the result was not what you hoped
• the fight card changed after you bought, which promoters do routinely and which is covered in the Terms of Service
• you could not watch because of your own internet connection, device, or a local network restriction
• your access was suspended because the ticket was being shared or the broadcast redistributed

Your statutory rights

If you are a consumer in the United Kingdom or the European Union, you normally have 14 days to change your mind about a digital purchase. Because a ticket gives you access immediately, you are asked to agree at checkout that delivery begins straight away, and that right ends once you start watching. Until you start watching, you may still cancel within that period.

Nothing in this policy removes any right you have under the law where you live.

How to ask for a refund

Email support@gowatchlive.com with the email address you bought with, and the name and date of the event. A payment reference from your receipt helps but is not required.

We aim to respond within 5 business days. Approved refunds are returned to the original payment method through Paddle.com Market Ltd. How long the money takes to appear after that depends on your bank, and is typically a few working days.

Chargebacks

If you raise a chargeback before contacting us, the payment is frozen while your bank investigates and we lose the ability to refund you directly, which usually makes it slower for you rather than faster. Please write to us first.

Who you are buying from

This service is operated by [LEGAL_ENTITY not configured], [LEGAL_ADDRESS not configured]. Questions about any of the above go to support@gowatchlive.com.