Contact and Support

Getting help

Email support@gowatchlive.com. That address reaches support for billing, refunds, access problems and anything else about a ticket you bought.

We aim to reply within 5 business days, and faster on the day of an event, when problems with access are the ones that matter most.

What to include

It helps us if you tell us:

• the email address you bought with
• the name and date of the event
• what you were seeing, and on what device and browser

For promoters

If you stage events and want to sell access to people who cannot be in the room, write to the same address and say what you are running and when.

Who you are buying from

This service is operated by [LEGAL_ENTITY not configured], [LEGAL_ADDRESS not configured]. Questions about any of the above go to support@gowatchlive.com.