Privacy Policy

What we collect

We keep the least we can while still being able to give you what you paid for:

• Your email address. It identifies your account and is where sign-in codes and receipts go.
• Your purchase records. Which events you bought, when, and for how much.
• Playback session data. Short-lived identifiers that record that a stream is open, so the limit on simultaneous streams can be enforced.
• Technical data. Your IP address and browser details, which are unavoidable in delivering video and are used to serve the stream and to detect abuse.

What we do not do

We do not sell your data. We do not build advertising profiles, we do not run advertising trackers, and we do not share your email address with the promoters whose events you buy unless you ask us to.

We never see your full card details. Those go directly to our payment provider.

Why we are allowed to hold it

We hold your email address and purchase records because we need them to perform the contract you entered into when you bought a ticket. We hold playback session data and technical data because we have a legitimate interest in making sure a ticket is used by the person who bought it. We keep records of sales for as long as tax and accounting rules require.

Who else processes it

We use a small number of providers, each doing one job:

• Paddle.com Market Ltd processes payments and holds the billing details you enter at checkout.
• Resend delivers sign-in codes and receipts by email.
• Railway hosts the application and its database.
• Cloudflare delivers the video stream.

Where it is held

Our providers operate in the United States and the European Union, so your information may be processed outside the country you live in. Where that involves personal data leaving the UK or the European Economic Area, it is done under the safeguards those rules require.

How long we keep it

Playback session data is discarded shortly after a stream ends. Sign-in codes expire in minutes and are stored hashed, never in readable form. Account and purchase records are kept while your account exists and afterwards for as long as we are required to retain records of a sale.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Deleting an account removes access to any replays it bought, so we will tell you what will be lost before acting. Write to support@gowatchlive.com and we will respond within one month.

If you are unhappy with how we handled a request, you can complain to the data protection regulator where you live.

Cookies

We set two cookies and neither is used for advertising. One keeps you signed in. The other is short-lived and authorises the video stream while you are watching. Both are strictly necessary to deliver what you bought.

Who you are buying from

This service is operated by [LEGAL_ENTITY not configured], [LEGAL_ADDRESS not configured]. Questions about any of the above go to support@gowatchlive.com.